To budget for an AI voice agent, start with the work you want it to handle: answer incoming calls, contact a group of prospects or do both. Then estimate the minutes that work requires.
AYWA offers three plans built around call direction. Choose a suitable starting allowance and control additional usage. You can evaluate one useful mission before committing to larger calling volumes.
AYWA plans at a glance
Public prices checked on 11 October 2026, shown in euros excluding VAT, for monthly billing. Plan names are the current AYWA catalogue names.
Plan | Monthly subscription | Included minutes each month | Contact capacity |
|---|---|---|---|
Accueil — inbound | €99 excluding VAT | 700 inbound | 3,000 |
Sortants — outbound | €149 excluding VAT | 1,000 outbound | 10,000 |
Duo — both | €199 excluding VAT | 600 inbound and 800 outbound | 15,000 |
Duo’s inbound and outbound allowances are separate. Unused outbound minutes do not cover an inbound overage. Authorised additional minutes cost €0.20 excluding VAT per minute.
Base the estimate on representative conversations
A straightforward booking and a detailed support request take different amounts of time. Use a few representative calls to estimate monthly usage, then compare that estimate with the minutes actually used during your pilot.
For campaigns, distinguish contacts, attempts and conversations. Ten contacts do not necessarily mean ten calls of the same duration. Your budget should reflect actual calling activity and the applicable billing conditions.
Look at business outcomes as well: a qualified enquiry, a recorded appointment or a support request the team can work on. Minutes help estimate spending. The quality of those outcomes helps you decide whether to expand the mission.
A worked example with the Duo plan
Illustrative calculation, excluding carrier telephony and other options. Your agent uses 500 inbound minutes and 600 outbound minutes in a month. Both stay within Duo’s allowances, giving a €199 base subscription excluding VAT.
If inbound usage reaches 650 minutes, the overage is 50 minutes. At €0.20 per minute, that adds €10, for a €209 base total excluding VAT, provided the overage has been authorised. The remaining 200 outbound minutes do not cover these inbound minutes.
Check the authorised spending cap in your settings before increasing a campaign or sending more incoming calls to the agent. Additional usage should be a deliberate budget decision.
Other costs to check
Telephony: the phone number and call transport charged by the carrier are separate.
Contacts: you may need more capacity. An additional block of 1,000 contacts costs €10 excluding VAT per month.
Contact preparation: 500 usable B2B contact preparations for campaigns are included per period. A one-off pack of 1,000 preparations is available for €10 excluding VAT through an explicit purchase.
Your business tools: check the subscriptions for any CRM, calendar or support software used by the mission.
Preparing a contact and conducting a minute of conversation are different services. Check the current AYWA pricing when you choose, as offers and conditions may change.
Understand annual billing before comparing monthly equivalents
Annual billing provides a 20% discount on the recurring subscription, with the year paid upfront. For Duo, that is a €159.20 monthly equivalent excluding VAT, with €1,910.40 paid for the year.
Included minutes renew each month; annual payment does not turn them into a yearly pool. The discount does not apply to overage or one-off contact preparation packs. Consider the commitment alongside what your initial pilot has demonstrated.
Frequently asked questions
Which plan should I start with?
Choose Accueil for an inbound mission, Sortants for an outbound mission and Duo when you need both. Estimate inbound and outbound minutes separately.
Does the price include my CRM or calendar subscription?
AYWA can connect to your tools. Those providers’ subscriptions and account conditions remain separate.
Budget for one useful mission first
Choose a task, estimate its minutes and inspect the outcome in a focused pilot. AYWA provides 15 test minutes at signup.