Which recurring call interrupts your team’s work? An enquiry to qualify, an appointment to book or a problem to send to support? That familiar task can be a strong starting point for your first AI voice agent.
To create your AYWA voice agent, describe the job in the studio. It prepares an initial version in seconds. You then refine it for your business, knowledge and tools. A pilot gives the agent a specific job and shows what your team receives.
Choose an outcome you can use now
Start with a recurring request that is clear enough to delegate and useful enough for the person who will handle its result.
Situation | Possible first mission | Outcome to inspect |
|---|---|---|
Sales asks for the same details on every callback | Qualify an enquiry | Need, scope and deadline in the record |
Several exchanges are needed to agree a time | Book in the calendar | Accepted slot and created appointment |
A technician collects the initial information again | Prepare a support request | Described issue and recorded ticket |
You lack feedback after a service | Run a short survey | Stated answers and their reasons |
You can start with a task shared across several industries. The requests and outcomes can then help you decide where to focus.
Explain the job to the studio as you would to a colleague
The studio helps turn an objective into an agent: role, conversational style, questions and instructions. Start with what the customer wants and what your team needs, rather than a technical architecture.
Illustrative instruction: welcome callers requesting a quote, understand the need, collect scope and timing, and prepare a sales callback. Refer negotiated pricing to the team.
The initial proposal gives you a starting point. Review its instructions, select a language and voice, add useful knowledge and refine the behaviour. A quick first draft leaves more of your attention available for testing the actual job.
Give the agent the knowledge and actions the task requires
Product advice needs your product information. Booking needs the relevant calendar. Preparing work for sales or support needs the appropriate CRM or ticket action.
AYWA brings together knowledge and more than 35 connectors. Available actions can be used during the call according to permissions and configuration. Select what this mission needs before connecting every possible tool.
Define exceptions too: unknown information, an out-of-scope request or a caller who needs a person. The human handoff is part of the journey.
Test the conversation, then inspect the completed work
Start with a normal request. Add a caller correction, a missing detail and an unavailable action. Check how the agent proceeds and what it tells the caller.
Then open the destination tool. A booking should appear in the calendar; qualification should be useful in the record; support should receive a request with the expected context. Test transfers on the configured telephone path.
AYWA’s own voice engine supports this shared journey by bringing conversation, knowledge and actions into one platform. The benefit to evaluate is practical: a request that moves forward and a next step your team can use.
Review the first outcomes with the person doing the work
Choose a period and a few criteria before starting: requests handled, successful operations, retained corrections and cases taken over by the team. Keep attempted calls separate from conversations that actually happened.
Save one useful example and one case to improve. Someone who knows the work can judge whether the follow-up helps, which details are missing and what instructions need changing. If you compare with an earlier process, compare the same type of request.
Expand around the next business need
Qualification can lead to booking. Reception can lead to support. A survey can lead to a human callback. AYWA lets you develop these inbound and outbound missions in one platform.
Once you understand call duration and outcomes, choose a plan and budget that fit the next stage.
Frequently asked questions
Who should review the first calls?
The person who understands the request and its expected treatment: sales, reception or support, depending on the mission.
Can I try it before running a pilot?
The voice demo lets you speak with an agent. AYWA also provides 15 test minutes at signup to begin evaluating your own configuration.
Choose the first call you would like to delegate
Bring an example and the outcome your team needs. You already have the starting point for your first agent.