Answer and route enquiries
Answer questions about your services, find out why someone is calling and direct their request. Give your team useful context when they pick up the conversation.
Voice agents
AI voice agents for inbound and outbound calls.
A customer needs an answer. A lead is waiting for a callback. Your team is already busy. AYWA handles the conversation, gathers the details that matter and works with your business tools to move the request forward.
15 minutes of testing included when you sign up
How it works
- 01Describe the job
- 02Add your knowledge
- 03Connect your tools
- 04Try your agent
01 / Voice agents
Which calls would you like your agent to handle?
An AI voice agent talks to people over the phone or on the web, understands their request and follows the job you give it. With AYWA, that job can start with an incoming call or an outbound calling campaign.
Qualify leads before a callback
Understand a prospect’s project, requirements and timeline. Your agent gathers the details a sales representative needs to prepare the next conversation.
Book and confirm appointments
Check a connected calendar, offer an available time and book it using the configured actions. Run separate campaigns to collect confirmations or rescheduling requests.
Follow up and collect feedback
Gather the details for a support request, follow up after a service visit or run a satisfaction survey. Give each call clear questions and a useful next step.
02 / Voice agents
Describe the job. Let the studio build your starting point.
Tell AYWA about your business and what the agent should do, in your own words. The studio prepares an initial version in seconds. Refine the instructions, listen to the voice and test a conversation before handing over your calls.
Your knowledge and instructions
Add the material your agent should use: service information, common questions, procedures or lead qualification criteria. Set the situations that need a member of your team.
A voice that suits your customers
Choose a language and voice, then adjust the tone to your business. For customers in different markets, prepare and test the experience in the languages they use.
03 / Voice agents
Use the right information while the call is happening.
A call becomes more useful when the agent can check your tools and take the next step during the conversation. AYWA connects calls with your CRM, calendars and support tools, both during and after the exchange.
Bring customer context into the call
Look up a record or relevant information in your connected tools to guide the conversation. When that information is available, the caller doesn’t have to start from scratch.
Turn the conversation into action
Book an appointment, update a record or create a ticket using the available connector actions. You decide which accounts, permissions and operations the agent can use.
04 / Voice agents
Give your team a clear next step.
A useful call leaves a clear outcome. Review conversations and results, see the information collected and identify requests that need someone to follow up.
Plan the handoff to a person
A caller asks for someone, or the request falls outside the agent’s role. Set up the transfer or callback request that fits your team’s availability and working hours.
Keep follow-up in your workflow
Review the summary and transcript, then send context to your tools with the rules you configure. Your team can check what was requested and which actions were carried out.
05 / Voice agents
A voice engine built for the flow of a real call.
AYWA develops its own engine to coordinate listening, responses and actions in your tools. Voice, business knowledge, campaigns and follow-up work together in one platform.
Let the conversation change direction
A caller adds a detail or interrupts an answer. The engine responds to detected interruptions so the agent can continue with the updated context.
Use action results in the response
An available time slot or the result of an operation can shape what the agent says next. AYWA coordinates these steps with the voice, AI and telephony services it uses.
Before you create your AI voice agent
Does AYWA handle both inbound and outbound calls?
Yes. Give an agent an inbound call handling role, or run campaigns to qualify leads, confirm appointments, conduct surveys and follow up. Set the instructions and permitted recipients for each job.
Do I need to code to create an agent?
You can prepare an agent by describing your needs in the studio. Add business knowledge, choose a voice and test the conversation. Connecting business tools requires the permissions and settings for the actions you want to use.
Can an agent work with my CRM during a call?
Yes, using the actions available for the configured connector and the permissions you grant. AYWA can look up or update information during the conversation. See the Integrations page for connectors and their capabilities.
How can I check whether AYWA fits my business?
Try the demo, then create an agent for a real task your team handles. Sign-up includes 15 minutes of testing. Review the conversation, information collected and actions completed before moving on to more calls.
Give your agent its first job.
Start with a customer question, a lead to qualify or an appointment to arrange. Test the workflow that matters to your team.