Voice demo
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Retail & e-commerceAI voice agent

The same questions shouldn’t fill your team’s day.

Opening hours, collection details, questions about an order. AYWA answers using your approved information and gathers the details your team needs to help customers, online and in store.

Try this agent Create an agent

15 free minutes after signup · No card required

Reception from €99/month excl. VAT · Telephony billed separately ↓

Live order details depend on your connected tools. Disputes and refunds stay with your team.

Fictional example, not a live call.

For follow-ups Follow up on an enquiry

Two ways to give your team more time.

Ask about order collection

  • Share opening hours and shop collection arrangements
  • Collect the order references your customers provide
  • Pass order enquiries to your shop team
Try this agent →

Follow up on an enquiry

  • Review the customer’s needs
  • Answer using approved information
  • Arrange the next step
Try this agent →

Your turnRetail & e-commerce

Your business. On the line.Try your agent

Step into your customer’s shoes: call Sarah or answer her follow-up. Two ways to try a conversation tailored to your industry.

Make the call your own

Type a name and watch the greeting update.

Your industry

Retail & e-commerce

Which type of call would you like to try?Your scenario

These are two examples to try. You can configure your own agent for your business needs.

Call from your browser

Try it for 10 minutes · Fictional business and scenarios. Business actions are simulated.

Demo calls aren’t available yet.

AYWA calls you for this demo lasting up to 10 minutes. A recap follows by SMS unless declined, where available. Help from our team is optional. Privacy

Try another industry

Talk to AYWA

Retail & e-commerceEnglish

Preview

Greeting for Your business

“Hello, Your business. I’m Sarah, your AI assistant. How can I help?”

In this example, Sarah can…

  • Share opening hours and shop collection arrangements
  • Collect the order references your customers provide
  • Pass order enquiries to your shop team

Disputes, goodwill discounts and unapproved commitments are passed to your team.

Read the conversation

Your caller

“Hi, I ordered a lamp from you. Is it ready for collection?”

AYWA

I cannot see live order status. Do you have the order number so the team can check?

Example conversation

Pricing

Your agent first. Your plan later.

15 free test minutes once per account, no card required. Choose a plan when you are ready for real calls.

Reception

For incoming customer calls.

9979.20€/month excl. VAT

950.40 € excl. VAT/year, paid upfront · Minutes renew each month

Included minutes

  • 700 reception min / month
Explore this plan

3,000 stored contacts

Outbound calls

For campaigns and independent follow-ups.

149119.20€/month excl. VAT

1,430.40 € excl. VAT/year, paid upfront · Minutes renew each month

Included minutes

  • 1,000 outbound min / month
Explore this plan

10,000 stored contacts

500 B2B preparations / month for the account

Duo

Both uses under one account.

199159.20€/month excl. VAT

1,910.40 € excl. VAT/year, paid upfront · Minutes renew each month

Included minutes

  • 600 reception min / month
  • 800 outbound min / month
Explore this plan

15,000 stored contacts

500 B2B preparations / month for the account

5 parallel calls shared across all workspaces

Your operator bills the number and phone transport directly.

How is B2B research counted?

A preparation researches publicly available information about a prospect before a call. Outbound and Duo include 500 per month. Beyond that: 1,000 preparations for €10 excl. VAT, purchased separately only if you choose.

NEED A DIFFERENT VOLUME?

Build my plan

Choose your volumes and see your monthly price instantly.

Calculate my price

After subscribing, audio tests use your plan minutes.

Create my agent · 15 free min

Stay in control of usage

Beyond included minutes, €0.20 excl. VAT/minute on eligible seconds actually used, only up to the limit you authorize. With no authorization, calls stop at your plan limit.

Duo tracks Reception and Outbound minutes separately.

Plan details ↗Terms

People stay in control

The decisions stay in your hands.

Disputes, goodwill discounts and unapproved commitments are passed to your team.

For your callbacks and follow-ups

Plan callbacks and follow-ups using your chosen contacts, calling hours and instructions. You must still check contact permissions and follow the rules that apply to your business.

Your business, your setup

01

Your voice

Choose your agent’s name, tone, voice and welcome message.

02

Your knowledge

Add the information your agent needs. Set out what it should ask, how it should answer and where its role ends.

03

Your tools

Connect the accounts you need. Bookings, notifications and follow-ups depend on the integrations you configure.

Questions before you start

How can AYWA help with retail & e-commerce?

Opening hours, collection details, questions about an order. AYWA answers using your approved information and gathers the details your team needs to help customers, online and in store. Share opening hours and shop collection arrangements. Collect the order references your customers provide. Pass order enquiries to your shop team.

What happens if the agent cannot answer?

Disputes, goodwill discounts and unapproved commitments are passed to your team.

Can I try it before subscribing?

Yes. The demo on this page lasts up to 10 minutes. Create an account for 15 free test minutes, once per account, with no card required. Real calls require a subscription and a phone connection.

Are bookings and follow-ups automatic?

You define the instructions and connect your tools. Bookings depend on your configured calendar; notifications and follow-ups depend on the integrations you enable. Test your agent before routing real calls to it.

The next call deserves an answer.

Build an agent around your business, with your voice and instructions.

Create an agent

Talk to our team ↗